IT Solutions: Service and Support

ITWise365 can build and support an IT solution that works for you.

“Helping the smaller business to understand and improve the utilisation of their
information technology systems”

Services

What We Do

Cloud Services

In the past, only large enterprises used these services. However, changes in the past decade or so have made it possible for smaller entities to take advantage of them, resulting in cost savings and increased flexibility. We can demonstrate the benefits and show you how to leverage Cloud services such as software-as-a-service (SaaS), data collaboration, cloud/web servers, secure data backup/archiving and more.

Data Recovery & Backup

Data is an essential business asset (second only to employees!), and it should be handled with great care. We can assist you in creating and implementing effective data security and disaster recovery policies, which may involve using a 3-2-1 backup methodology or utilizing online/off-site storage. We offer guidance, recommendations, and support for all aspects of data management, from backup and recovery to access restrictions, tailored to your specific needs.

Cyber Security

The significance of safeguarding against potential cyber attacks has increased as an increasing amount of business and personal data is being stored and/or processed online. From restricting account, thereby data access using multi-factor authentication (2FA/MFA) procedures to firewall network protection to data/email encryption, to mitigating potential data/operating loss with effective data protection solutions we can advise, recommend and support.

Network Infrastructure

Whether you need assistance with your in-house LAN infrastructure (including UTP CAT5/6 cabling, switches, and wireless technologies) or external connections (WAN), we've got you covered. We can provide and support external connectivity using various major providers such as BT, Virgin Media, and City Fibre, including ADSL, fibre (FTTC or FTTP), and lease-line circuits.

IT Hardware Support

Although IT hardware today is more dependable than ever, issues can still arise, and we are here to assist. Our services include replacing faulty hardware, rebuilding systems, and performing data migration and recovery. Additionally, we offer upgrades such as migrating from a hard drive to an SDD or increasing RAM memory to enhance system performance.

Virus and Spyware Advice

It's not a matter of 'if' but 'when' a business will face an attack such as a virus, spy/malware, or cyber-attack. While a solid backup and security policy can help prevent significant data loss, recovery may still require a lengthy process. We can provide guidance and support as needed, from system rebuilding to data recovery from infected systems to implementing additional protection measures.